As the Drupal 7 code freeze approaches, D7UX is gearing up for final rounds of testing: like much of Drupal's collaborative structure, this will be crowd-sourced. Get involved! You can help Drupal usability!
Anyway, Leisa discusses the next steps to be taken:
a) we need to finalise scripts and make them available to people who wish to conduct testing
b) we need to resolve the issue re: a testing theme, and
c) we need to ensure that drupalusability.org is ready to receive feedback from multiple sources
I'm pretty late to the full-on D7UX party, but tangential to (a) it just occurred to me that we would find it useful anyway to have the Verity and Jeremy user "sketches" in a more persona-like format. That way, it'd be easier to "read" the scripts in the mindset of Verity or Jeremy, and get more of a feel for whether or not their choices and observations are believable within their character.
Below are Verity and Jeremy, in a more structured breakdown similar to the one Torchbox use for in-house user personas. (I've used a bit of artistic licence to pad them out a bit, but they probably still should be considered far more like sketches than personas. As there's only two of them they have to cover quite a lot of experiential "ground" as you run through the test scripts, so they're bound to be a bit vague.)
Content creator
- Name
- Verity
- Age
- Late 20s
- Job
- Part-time administration assistant for a cancer support charity
Experience
- Not a developer
- Proficient with the MS Office Suite (Word, Excel etc.)
- Uses Facebook and email
- Hasn't really used Macs
- Doesn't "get" things like Twitter or Spotify
Motivation
- Verity works part-time while she completes her Social Care Diploma
- Website is one of many tasks in job
- Writing content, let alone building a site, isn't high on her career priorities
- Update "news" every week and small ad-hoc content updates
- Often interrupted by the phone and other staff while she is updating the website
- IT consultant that Verity can call: but she likes to avoid doing this
Summary
Verity wants:
- To be able to complete her website updates quickly
- Straightforward workflows, without her getting confused
- confidence that she’s knows where she is and what she’s doing at all times
Non-technical site builder
- Name
- Jeremy
- Age
- 35?
- Job
- Social software consultant
Experience
- Not a developer
- Researched MySpace, Bebo, Facebook etc. for job
- Knows of YouTube and alternatives e.g. Vimeo
- Blogs, uses Twitter, photos on Flickr
- Has a smartphone?
Motivation
- Works with medium to large organisations to help them understand how social tools could help
- Recommends tools that they should use and how they should be implemented
- Frustrated because it is difficult to customise existing tools to suit his clients
- Would love to have the ability to ‘build’ a site that would meet his client’s requirements
- his technical skills are not great – for example, he can edit some PHP code; he understands what CSS is and what it can do, but he’s never written much himself.
Summary
Jeremy wants:
- to build rich and flexible sites
- easily discoverable functionality
- freedom from PHP code or Drupal internals
